Terms of Service

By accessing trailoai.com or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our services.

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the modified Terms.

Trailo AI provides premium, human-annotated AI training data solutions, including:

• AI Training Data collection and curation
• Data Annotation and labeling services
• Data Cleansing and quality assurance
• Human-in-the-Loop (HITL) Review services
• AI Safety Testing and evaluation
• NLP and Machine Translation Evaluation
• Prompt Engineering and optimization

Specific service terms, deliverables, timelines, and pricing will be outlined in individual service agreements. We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice to active clients.

When using our website and services, you agree to:

• Provide accurate and complete information in contact forms and service requests
• Maintain the confidentiality of any account credentials for our client portal or admin systems
• Comply with all applicable laws and regulations, including Indian data protection laws
• Respect our intellectual property rights and those of third parties
• Provide clear project requirements and specifications for data annotation services
• Not misuse or attempt to gain unauthorized access to our systems or databases
• Not interfere with the proper functioning of our website or services
• Honor confidentiality obligations if participating in our expert community network

You are expressly prohibited from:

• Copying, reproducing, or distributing our website content, design, or intellectual property without written permission
• Reverse engineering or attempting to extract source code from our website or systems
• Using automated systems, bots, or scrapers to access our website without authorization
• Transmitting viruses, malware, or any harmful code
• Impersonating Trailo AI, our employees, or expert community members
• Using our services to process illegal, harmful, or unethical content
• Attempting to compete with us using information obtained through our services
• Violating the copyright notice and legal disclaimer stated in our footer

All content, features, and functionality on our website and services, including but not limited to text, graphics, logos, images, software, and design, are the exclusive property of Trailo AI Technologies Private Limited and are protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any of our intellectual property without our prior written consent.

Client Data: You retain all rights to the data you provide to us for processing. We will only use your data to provide the agreed-upon services and will not use it for any other purpose without your explicit consent.

Deliverables: Upon full payment, you will own the deliverables produced by our services, subject to the terms of your service agreement.

Confidentiality: We maintain strict confidentiality protocols and will not disclose your data to third parties except as required by law or with your permission.

Payment terms will be specified in your service agreement. Generally:

• Fees are due as specified in your agreement
• Late payments may incur additional charges
• We reserve the right to suspend services for non-payment
• All fees are non-refundable unless otherwise stated
• Prices are subject to change with notice

To the maximum extent permitted by law, Trailo AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from:

• Your use or inability to use our services
• Unauthorized access to your data
• Errors or omissions in our services
• Third-party content or services

Our total liability shall not exceed the amount paid by you for the services in the twelve (12) months preceding the claim.

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• Our services will be uninterrupted or error-free
• Defects will be corrected
• Our services are free of viruses or harmful components
• Results will meet your expectations

You agree to indemnify, defend, and hold harmless Trailo AI, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

• Your violation of these Terms
• Your violation of any law or third-party rights
• Your use of our services
• Your data or content

We reserve the right to suspend or terminate your access to our services at any time, with or without cause or notice, for any reason including:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• At our sole discretion

Upon termination, your right to use our services will immediately cease. Provisions that by their nature should survive termination shall survive.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in [Your City], India.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.